Privacy Policy

Last updated: October 08, 2024

Mama Maids Cleaning Services LLC ("Company," "we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you interact with us, including via our website, SMS/MMS, email, social media, and other electronic messaging services.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined below. These definitions apply regardless of whether the terms appear in singular or plural form.

Definitions

  • Account: A unique account created for you to access parts of our Service.

  • Company: Refers to Mama Maids Cleaning Services LLC, 502 E 3rd St Pella, IA 50219.

  • Cookies: Small files stored on your device that collect data on your activity and preferences.

  • Device: Any device capable of accessing our service, such as a computer, tablet, or mobile phone.

  • Personal Data: Any information that can identify an individual.

  • Service: Refers to the Website and associated services offered by Mama Maids Cleaning Services.

  • You: The individual accessing or using the Service.

SMS, MMS, Email, and Social Media Messaging Privacy

By completing any forms on this website, you're giving Mama Maids Cleaning Services permission to communicate with you via call, text or email at times using automated technology. We promise to only communicate when necessary for things regarding your quote request, reminders or an occasional special offer. No purchase is required. If you ever change your mind reply END or STOP to any email or text message to immediately opt out. Standard text rates apply.

Types of Data We Collect

Personal Data

We may collect various types of personal information, including but not limited to:

  • Name

  • Email address

  • Phone number (including for SMS/MMS communication)

  • Address, ZIP code, city, and state

  • Social media usernames and interactions

Usage Data

Usage data is automatically collected when using our services, including:

  • IP address

  • Browser type and version

  • Pages visited and duration

  • Mobile device data, such as operating system and unique identifiers

Tracking Technologies and Cookies

We use cookies, beacons, and similar technologies to track your interactions with our service. You can adjust your browser settings to manage cookies, but this may impact your experience.

Use of Your Personal Data

We may use your personal data for the following purposes:

  • To Provide and Maintain the Service: Ensuring seamless operation and personalization of your experience.

  • To Communicate with You: We may contact you through SMS, MMS, email, and social media platforms for administrative updates, promotional content, or general customer service.

  • For Promotional Messaging: If you consent, we may send you marketing communications through multiple channels, including SMS/MMS, email, and social media.

  • To Improve Our Services: Your data helps us evaluate trends and enhance our service offerings.

  • For Legal and Compliance Purposes: We may disclose your information as required by law.

Security of Your Personal Data

We are committed to the security of your data. We employ robust technical, physical, and administrative safeguards to protect your data from unauthorized access, loss, or misuse. Measures include, but are not limited to:

  • Encryption: Personal data shared via SMS, MMS, email, and other electronic messaging is encrypted where possible.

  • Access Controls: Only authorized personnel have access to personal data, and access is limited to those who need it for their role.

  • Data Minimization: We collect only the information necessary for the services we provide.

  • Network Security: Firewalls, antivirus software, and monitoring tools are implemented to prevent data breaches.

  • Third-Party Providers: We ensure that any third-party providers processing your data also have strong security protocols.

Despite our best efforts, no system is completely secure. You acknowledge that any data transmission carries inherent risks, and we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Upon request, we will delete or anonymize your data.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request corrections to any inaccurate data.

  • Deletion: Request deletion of your data, subject to legal requirements.

  • Opt-out: Unsubscribe from any promotional messages.

Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from them. If you are a parent and believe we have collected such data, please contact us to have it removed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Significant changes will be communicated through email or a prominent website notification.

Contact Us

If you have questions about this Privacy Policy or your personal data, you can contact us at:

Privacy Policy for Mama Maids Cleaning Services LLC

Last updated: October 02, 2023

This Privacy Policy outlines the policies and procedures of Mama Maids Cleaning Services LLC ("Company", "We", "Us", or "Our") regarding the collection, use, and disclosure of Your information when You use Our services, including but not limited to our website, email, SMS, MMS, social media messaging, and other forms of communication. This policy describes Your privacy rights and how the law protects You.

By using Our Service, You agree to the collection and use of information as described in this Privacy Policy.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. These definitions will apply regardless of whether they appear in singular or plural form.

Definitions

  • Account: A unique account created for You to access parts of Our Service.

  • Affiliate: Any entity that controls, is controlled by, or is under common control with the Company.

  • Personal Data: Any information that identifies or could identify an individual.

  • Service: Refers to the Company's website and associated services, including electronic communication like SMS, MMS, email, and social media.

  • Service Provider: Any natural or legal person who processes data on behalf of the Company.

  • You: Refers to the individual accessing or using Our Service, or the company on behalf of which that individual is using the Service.

Information We Collect

Personal Data

When You use Our services, we may ask You to provide personally identifiable information, including but not limited to:

  • Name

  • Email address

  • Phone number (including for SMS and MMS communications)

  • Social media account information (when interacting with us on platforms like Facebook or Instagram)

  • Mailing address

  • Usage Data (IP address, browser type, etc.)

Usage Data

We collect information automatically, such as:

  • IP address

  • Device type

  • Browser type

  • Pages viewed on Our website

  • Social media and messaging interactions

SMS, MMS, Email, and Social Media Messaging

We may contact You via SMS, MMS, email, and social media messaging for purposes including appointment reminders, promotional offers, and customer service. By providing Your contact information, You consent to receiving such communications. You can opt-out at any time by following the instructions in each message or contacting us directly.

We collect and store the following data when You interact with Us through these channels:

  • Message content

  • Phone numbers and email addresses used for communication

  • Time and date of communication

Security of Messaging Channels: While We strive to use secure methods to protect Your data, no form of digital communication can be entirely secure. We encourage You to be cautious when sharing sensitive information over SMS, MMS, and social media platforms.

Marketing and Advertising

We may use Your information to send marketing and promotional materials related to Our services. This includes:

  • SMS/MMS notifications

  • Email campaigns

  • Social media advertisements

  • Targeted advertisements based on Your interactions with Our service

You have the right to opt out of marketing communications by following the instructions provided in each message or by contacting Us directly.

Testimonials and Social Media Interactions

By interacting with Us on social media platforms or leaving reviews on search engines, You grant Us the right to use Your feedback and testimonials for promotional purposes. This includes reposting Your comments on Our website, marketing materials, or social media channels. We will only use publicly available information unless otherwise agreed upon.

Use of Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to monitor activity on Our website and gather information to improve the Service. You may adjust Your browser settings to refuse cookies, but doing so may limit some functionalities of the website.

Security of Your Personal Data

We take security seriously and implement robust measures to protect Your Personal Data. These include:

  • Encryption of sensitive data

  • Secure storage of information in encrypted databases

  • Restriction of access to authorized personnel only

  • Regular updates to Our security systems

However, no method of electronic transmission or storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Retention of Data

We will retain Your Personal Data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

Disclosure of Data

We may disclose Your Personal Data:

  • To comply with legal obligations

  • To protect and defend the rights or property of the Company

  • To prevent wrongdoing in connection with the Service

  • For business transfers (such as in the event of a merger or acquisition)

Your Rights

You have the right to:

  • Access, correct, or delete Your Personal Data

  • Opt out of marketing communications at any time

  • Request the deletion of Your Personal Data, unless retention is required by law

Children's Privacy

Our Service is not intended for individuals under the age of 13, and we do not knowingly collect Personal Data from anyone under this age.

Changes to This Policy

We may update this Privacy Policy periodically. You will be notified of any changes by email or via a notice on Our website.

Contact Us

If You have any questions about this Privacy Policy, please contact us: